NHS App

How to Download and Use the NHS App

What you need

Before you start, please make sure you have:

A smartphone, tablet, or computer
An email address
A mobile phone (to receive security codes)
Your NHS number (helpful but not essential)

Step 1: Download the NHS App

iPhone or iPad (Apple):

Open the App Store
Search for NHS App
Select NHS App (published by NHS Digital)
Tap Get and install

Android:

Open the Google Play Store
Search for NHS App
Select NHS App (published by NHS Digital)
Tap Install

⚠️ Please make sure you download the correct app called “NHS App”.

Step 2: Sign in or create an NHS login

Open the NHS App
Tap Continue
Choose:
- Log in if you already have an NHS login
- Create an NHS login if this is your first time

Step 3: Create an NHS login (if needed)

You will be asked to:

Enter your email address
Create a password
Enter a security code sent to your email
Add your mobile phone number (for text message codes)

Step 4: Prove who you are

To use GP services in the app, you must confirm your identity.

You may be asked to:

Enter your NHS number (if known)
Confirm your name, date of birth, and postcode
Upload a photo of ID (passport or driving licence)
Take a selfie or short video

This check is done securely and may take a few minutes up to a few hours.

Step 5: Access our GP surgery services

Once your identity is confirmed:

The app will automatically link to this GP surgery
You will be able to:
- Order repeat prescriptions
- View your medical record
- Book or manage appointments

If you need help:

If you do not have photo ID, you may still use the app with limited access. Please contact the surgery if you need help completing verification.

If you do not use smartphones, You can still use the NHS App services online at: https://www.nhs.uk/nhs-app and can also continue to contact the surgery by phone or in person.