Prescriptions

Configure Prescription Details

Important change – February 2026

From February 2026, Don Valley Healthcare will no longer accept medication requests via email.

Medication requests must be submitted using one of the following methods only:

  • The NHS App, or

  • AccuRx, accessed via our website by clicking “Contact Us Online” on the homepage, or

  • In person, by completing a prescription request slip and posting it into the prescription request box at any reception

We are making this change because, unlike emails, the NHS App and AccuRx are securely linked to our clinical system. This helps reduce errors, improve safety, and ensure medication requests are processed accurately.

We strongly recommend registering for the NHS App as soon as possible to ensure a smooth transition.

Guidance on how to download the NHS App is available on our website: NHS App & How to videos to help you get the most out of the NHS App. 

Thankyou for your understanding and cooperation.

Ordering Your Medication

If your doctor agrees, you can get repeat or acute prescriptions without seeing the doctor each time. Acute prescriptions are for medications not needed regularly. Only previously authorized medications can be requested.

Please allow 2 working days for processing. You can request prescriptions by:

  • Visiting the surgery with your request
  • Mailing a stamped envelope with your request
  • Using an online service such as the NHS App or by clicking the Admin Query tab above. 

If there are any concerns, we will contact you.

 

Electronic Prescribing Service

Our practice uses the electronic prescription service, so we can send your prescription directly to your chosen pharmacy, saving you a trip to the surgery.

To set this up, simply ask reception to sign you up.

For more details on how our repeat dispensing service works, please watch the video below.

NHS Charges

Prescription charges apply in England only. In Northern Ireland, Scotland, and Wales, prescriptions are free.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you need four or more prescription items in three months or more than 14 items in 12 months, a PPC might save you money.

For telephone advice, call 0845 850 0030 or buy/renew a PPC online.

For more details on prescription exemptions and fees, visit the NHS website.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS

Prescriptions and The NHS App

If you take medicine regularly, you'll usually have a repeat prescription. This lets you order your medication without seeing a GP until your next review.

You can ask your pharmacy for your medicine if your GP has set this up (EPS). Otherwise, order from your GP each time.

You can order repeat prescriptions in 2 ways:

  1. Through the NHS app or other platforms
  2. By visiting the practice with a written request

For a guide on ordering through the NHS app, click here.

Page last reviewed: 10 February 2026
Page created: 11 April 2022